Warranty
At LANDMARK, we stand behind the quality of our products with comprehensive warranty coverage, ensuring your investment is protected for years to come.
LANDMARK Warranty Policy
At LANDMARK, we are committed to providing high-quality products and ensuring the satisfaction of our customers. Our warranty covers a range of issues to give you peace of mind with every purchase. Here’s an overview of our warranty policy:
Warranty Coverage
- Street Light Poles, Smart Poles, and Other Products: LANDMARK offers a warranty on the structural integrity and functionality of our products. This covers defects in material or workmanship under normal use and maintenance conditions.
- Duration of Warranty: Our products come with a warranty period of up to 10 years depending on the product category.
- Replacement or Repair: If a product fails due to a manufacturing defect, we will either repair or replace the item at no additional cost.
Conditions of Warranty
- The warranty is valid only if the product is installed and maintained according to LANDMARK’s instructions.
- The warranty does not cover damages caused by misuse, accidents, improper installation, natural disasters, or unauthorized modifications.
- The warranty is only applicable to the original purchaser and is non-transferable.
What is Covered
- Material Defects: Our warranty covers any defects in materials used to produce our products.
- Workmanship: If a product is found to be defective due to improper workmanship, it will be repaired or replaced.
- Functional Issues: For products with smart technology, the warranty covers failures in the electrical components, IoT systems, or software that prevent the product from functioning as designed.
How to Claim a Warranty
- If your LANDMARK product is defective or malfunctioning, please contact our customer service team. Be prepared to provide the product details, proof of purchase, and a description of the issue.
- Our support team will assist you in diagnosing the issue and determining the necessary steps for repair or replacement.
Exclusions
- Consumables: Items that naturally degrade over time, such as bulbs or batteries, are not covered by the warranty.
- External Damage: Any damage resulting from external factors such as severe weather, vandalism, or accidents is not covered.
Global Coverage
Our warranty applies worldwide, ensuring that no matter where you are, LANDMARK’s support is available to you.
Customer Satisfaction Guarantee
At LANDMARK, customer satisfaction is our priority. If any issues arise with our products, we are committed to resolving them swiftly and professionally to maintain long-term relationships with our clients.